Reference

How we protect your account and your money

Q: What happens if I want to delete my account and all my data?

Send a deletion request to legal@dbdausbet.app with your account ID. We'll close your account, stop all game access, and delete personal data within 10 working days. Transaction records stay on file for seven years per banking law.

Q: What if I spot something wrong on my account — can I correct it?

Yes. Email legal@dbdausbet.app with your account ID and details. We review corrections within 10 working days. For payment disputes, include your transaction ID and we'll escalate to our bank partner.

When you open an account with us, your data, withdrawals and account access are governed by clear legal terms that cover where local law permits.

Deposit verification on all local railsWithdrawal security checks in real timeAccount access tied to your login

Explore the Lobby Read FAQ

Our legal terms and how they work for you

db dausbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

db dausbet operates its platform where local law permits. Your account is yours alone — no one else can access it. Deposits through DANA, OVO, GoPay and QRIS are processed through bank partners and verified before they hit your wallet. Withdrawals require identity confirmation and go

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back to the same payment method you used to deposit. We keep transaction records for seven years to comply with banking rules. If you want to review, correct or request deletion of your personal data, contact our support team during business hours and we'll respond within
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10 working days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about legal and account issues

We keep multiple support channels open so you can reach us no matter where you are in Indonesia. Whether you're in Jakarta, Surabaya or elsewhere, our team responds to legal questions, data requests and account concerns the same way — fast and in detail. You can write to us by email, live chat or phone during our support window.

Team online

Live Chat

Open the chat window in your account lobby. Available Monday to Friday, 09:00–18:00 WIB. We answer legal questions and account access issues within minutes.

Email Support

Send your legal request or data question to [email protected]. We reply within 10 working days with full details and next steps.

Phone Support

Call our Jakarta office on +62 21 XXXX XXXX, Monday to Friday, 09:00–18:00 WIB. Ask for the legal or account team for fast resolution.

DATA & SECURITY

How we handle your information and keep your account safe

Your personal data — name, phone, payment details — stays on encrypted servers and is never shared with third parties except where we must for payment processing or legal compliance.

Encryption

All account data is encrypted in transit and at rest. Payment details are processed through PCI-certified banks only.

Two-Factor Authentication

Enable 2FA in your account settings. You'll get an SMS code every time you log in from a new device.

Fraud Monitoring

Our system flags deposits and withdrawals that don't match your history. We verify large payouts by SMS before they leave your account.

Data Retention

We keep transaction records for seven years for banking compliance. Personal data is deleted when your account closes, unless law requires we keep it longer.

Cookie Control

Cookies help us remember your login and game preferences. You can turn them off in your browser; some features may work slower.

Data Requests

Email [email protected] with your account ID to download, correct or delete your personal data. We respond within 10 working days.

What you need to know about legal and your rights here

Send a deletion request to [email protected] with your account ID. We'll close your account, stop all game access, and delete personal data within 10 working days. Transaction records stay on file for seven years per banking law.

Yes. Every deposit is verified by our bank partners before it enters your wallet. Withdrawals must match your registered payment method and pass fraud checks. We use encryption on all payment data.

No. Your account is locked to your device by default. If you sign in from a new phone or computer, we send an SMS verification code to your registered number. Enable two-factor authentication in settings for an extra layer.

Transaction records stay for seven years per Indonesian banking rules. Personal data like name and phone are deleted when you close your account, unless local law says we must keep it longer.

Yes. Email [email protected] with your account ID and details. We review corrections within 10 working days. For payment disputes, include your transaction ID and we'll escalate to our bank partner.

Contact live chat or call our legal team immediately at +62 21 XXXX XXXX, Monday to Friday, 09:00–18:00 WIB. We'll freeze your account, verify your identity, and help restore access.

No. Your data is shared only with bank partners for payment processing and with legal authorities where the law requires it. We never sell your personal information.

How we protect your account and your money

How to contact us about legal and account issues

Live Chat

Email Support

Phone Support

How we handle your information and keep your account safe

Encryption

Two-Factor Authentication

Fraud Monitoring

Data Retention

Cookie Control

Data Requests

What you need to know about legal and your rights here

01 What happens if I want to delete my account and all my data?

02 Are my deposits and withdrawals secure when I use DANA, OVO, GoPay or QRIS?

03 Can someone else access my account if they know my password?

04 How long do you keep my personal information?

05 What if I spot something wrong on my account — can I correct it?

06 Who do I contact if I think my account has been used by someone else?

07 Does db dausbet sell or share my data with other companies?

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